I’m often asked why some individuals are better leaders than others, why some organizations are more successful than others, and why some people just stand head and shoulders above the crowd.

And why I could cite from the many leadership customer service, teamwork and communication textbooks that have been written, I would refer you to a book written by Robert Fulghum in 1986 entitled All I Really Need to Know I Learned In Kindergarten. The contents of the book were written over many years and can best be described as uncommon thoughts on common things.

Robert Fulghum is an interesting individual. He’s been a working cowboy, folk singer, IBM salesman, professional artist, parish minister, bartender, teacher of drawing and painting, and father. His writings reflect one man’s vision on the wonders of everyday life.

Fulghum boils down long, complicated phrases into simple words, such as ‘share everything, play fair, and don’t hit people.’

Think about it. When you share with others, it’s a win-win for everyone involved. Whether you are part of an office staff, sales team, sports team or hospital staff, the more information you share, the more effective you are. Knowledge is power and everyone brings a different perspective to the table. In my first book, there’s a chapter entitled “Ain’t None of Us as Good as All of Us”. Simply stated, individuals don’t win, teams do. It’s been our philosophy at Owens&Minor for 126 years.

Play Fair! We all like to be around people who are honest, open, supportive, and whose word we can take to the bank. I’m sure you’ve worked in situations where there were individuals that were “back-stabbers” and who used others to gain an advantage. It’s not a pleasant situation and is detrimental to putting together a cohesive team.

Don’t Hit People! Have you ever hit your finger with a hammer when trying to drive a nail? It hurts, swells, bruises and takes a long time to heal. The same holds true for people. Never ‘hammer’ a soul, as they will experience the same sensations you’d get from hitting your finger with a hammer. When someone does make a mistake or is wrong, sit with them, talk with them and explain why it’s important that things be done in the appropriate manner. And remember that the only people that don’t make mistakes are the people that don’t do anything! (And who wants them!)

One final Fulghum thought . . . “When you go out into the world, watch out for traffic, hold hands, stick together, and be aware of wonder.” Very simple but powerful thoughts. ’Cause you see, you learned this many years ago from a parent, grandparent, teacher, coach, minister, etcetera. And the only way we can repay them for this wonderful, uncomplicated advice is to pass it on to others. Make it a priority to do just that.